These Booking Terms and Conditions apply to all services provided by 13 Weeks Limited (company registration number 12805775) of 2 King Street, Cambridge, CB1 1LN (“we”, “us”, “our”).
In these Terms and Conditions, references to “you” and “your” include the first-named person on the booking and all persons on whose behalf a booking is made, or any person to whom a booking is transferred.
Where applicable, the terms “package”, “organiser”, and “lack of conformity” shall have the meanings given to them under the Package Travel and Linked Travel Arrangements Regulations 2018. References to “arrangements” mean all holiday, travel, event, or related services detailed on your booking confirmation, including any amendments.
13 Weeks Limited offers five distinct services. The legal obligations, protections, and responsibilities differ depending on the service booked. You agree that the relevant section of these Terms and Conditions applies to your booking.
Our Services and Applicable Rules
1. Flight-Only Booking Services
Where we provide flight-only booking services, we act solely as an agent for the airline or flight supplier.
Your contract for the flight is directly with the airline
Airline fare rules, ticket restrictions, and conditions apply
Our responsibility is limited to arranging the booking in accordance with the airline’s instructions
References to flight-only sales in these Terms and Conditions apply only to flight arrangements sold on behalf of another flight supplier. Our obligations to you are limited to those set out in the Flight-Only Booking Terms and Conditions, including Section 3.
2. Events by 13 Weeks Travel Services
Where we provide event planning, coordination, and management services under Events by 13 Weeks Travel, we act as a service provider, not a travel organiser.
These services are governed by a separate Events Services Agreement
Travel elements (flights, hotels, transfers) arranged as part of an event may be subject to third-party supplier terms
Our obligations relate solely to the planning and coordination services agreed
Event services do not automatically constitute a package holiday unless expressly stated in writing.
3. Group Trip Services
Where we organise or promote group trips, your booking may fall into one of the following categories:
A package holiday organised by us, or
A booking where we act as an agent for third-party suppliers
The applicable role will be confirmed on your booking documentation.
Your rights and our obligations will depend on whether we are acting as organiser or agent.
4. Package Holiday Services
Where we sell a package holiday for which we are the organiser, your booking is protected under the Package Travel and Linked Travel Arrangements Regulations 2018.
We accept responsibility for the performance of the travel services included in the package
Your rights relating to lack of conformity, changes, and cancellations are governed by the Regulations
Full details will be provided in your package confirmation
Where we sell arrangements on behalf of another supplier as an agent, your contract will be with that supplier and our responsibility is limited in accordance with Section 12(C) of these Booking Conditions.
5. Visa Services
Where we provide visa support or assistance services, we act solely as an administrative facilitator.
We do not guarantee visa approval
Final decisions rest entirely with embassies, consulates, or immigration authorities
Fees paid for visa services are non-refundable, regardless of outcome
Service-Specific Terms
The specific Terms and Conditions applicable to each service are set out in the relevant sections below.
You are responsible for reading and understanding the terms that apply to the service you have booked.
By proceeding with a booking, you confirm that you:
Understand which service you are purchasing
Accept the applicable legal framework
Agree to be bound by these Terms and Conditions
This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or our service to you will be dealt with under by the Courts of England and Wales only.
You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
These Terms and Conditions refer only to flight-only sales made by 13 Weeks Travel.
By booking flights with 13 Weeks Travel, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Scope of Services
1.1 13 Weeks Travel acts solely as a flight-only booking agent on behalf of third-party airlines.
1.2 We do not operate flights and do not control airline schedules, pricing, fare rules, ticket restrictions, or operational decisions.
1.3 All flights are sold subject to the airline’s own Terms and Conditions, which apply once a ticket has been issued.
2. ATOL & Agency Status
2.1 Where applicable, flight-only bookings may be protected under ATOL. ATOL protection covers the failure of the airline or supplier, not pricing errors, fare changes, or airline policy restrictions.
2.2 As a flight-only agent, 13 Weeks Travel is not liable for airline decisions, fare rules, ticket restrictions, or changes imposed by the airline.
3. Pricing, Deposits & Payment Plans for Flights
3.1 Due to the volatile nature of airfare pricing, flight prices are not guaranteed until full payment has been received and the ticket has been issued.
3.2 Where a deposit or part-payment is accepted:
The deposit allows us to hold the booking request only
It does not lock in or guarantee the final airfare
The client agrees to pay any increase in flight cost prior to ticket issuance
3.3 If the airfare increases between deposit payment and final payment:
The client will be notified of the price difference
The client must pay the difference before ticket issuance
Failure to do so may result in cancellation of the booking without refund of amounts already paid
3.4 13 Weeks Travel cannot be held responsible for airfare increases caused by:
Airline pricing adjustments
Fare class availability
Currency fluctuations
Fuel surcharges
Government or airport taxes
4. Ticket Issuance & Accuracy of Details
4.1 Clients are responsible for ensuring that all passenger details (names, dates, routes) provided are accurate and match passports exactly.
4.2 Once tickets are issued, any changes or corrections are subject to:
Airline fare rules
Airline change penalties
Fare differences
Taxes and administrative fees
5. Errors and Mistakes
5.1 In the event that an error occurs due to our mistake, 13 Weeks Travel will:
Offer a sincere apology
Contact the airline immediately to explore possible remedies
Seek options such as ticket re-issuance, revalidation, or conversion to an open ticket (subject to airline approval)
5.2 Clients acknowledge that:
Airlines are not obliged to waive fees
Outcomes depend entirely on airline discretion
13 Weeks Travel cannot guarantee a successful amendment
5.3 Refunds and Ticket Changes
Refunds are not available where an airline ticket is issued as non-refundable, including in cases of agents error. In such circumstances, and strictly as a gesture of goodwill, 13 Weeks Travel may, at its sole discretion, offer to cover the airline’s change fee only. Any fare difference, additional taxes, or airline-imposed charges arising from the change shall remain the sole responsibility of the passenger. This goodwill gesture does not constitute an admission of liability and does not create an ongoing obligation for future bookings.
6. Refunds & Non-Refundable Tickets
6.1 Most flight tickets sold are non-refundable, as determined by the airline.
6.2 Once a ticket has been issued:
Funds are remitted to the airline
Refunds are governed solely by airline fare rules
13 Weeks Travel cannot override airline policies
6.3 As a flight-only agent, we do not hold client funds once tickets are issued and are therefore unable to issue refunds unless the airline approves and processes one within their timelines.
7. Nigerian Airlines & Currency Fluctuations
7.1 Flights operated by Nigerian airlines (including but not limited to Air Peace) are subject to:
Currency volatility
Exchange rate fluctuations
Government and regulatory changes
7.2 13 Weeks Travel is not liable for price changes arising from:
Naira-to-GBP exchange rate movements
Airline-imposed currency revaluations
Retrospective fare adjustments by Nigerian carriers
8. Changes, Cancellations & Amendments
8.1 Any changes or cancellations requested by the client must be made in writing.
8.2 All amendments are subject to:
Airline approval
Applicable airline fees
Fare differences
Administrative charges
8.3 13 Weeks Travel is not responsible for costs arising from client-requested changes after ticket issuance.
9. Limitation of Liability
9.1 13 Weeks Travel shall not be liable for:
Airline schedule changes
Delays, cancellations, or missed connections
Denied boarding
Fare rule enforcement by airlines
9.2 Our liability is strictly limited to the booking service provided and does not extend to airline performance.
10. Governing Law & Jurisdiction
10.1 These Terms and Conditions are governed by the laws of England and Wales.
10.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Entire Agreement
11.1 These Terms and Conditions constitute the entire agreement relating to flight-only bookings and supersede any prior discussions or representations.
These Terms and Conditions refer only to the travel planning and event services organised by Events by 13 Weeks Travel.
These Terms and Conditions set out the basis on which Events by 13 Weeks Travel will provide destination event planning and coordination services to you (“the Client”). By engaging our Services, you agree to be bound by this Agreement.
1. Scope of Services
a. We will provide destination event planning and coordination services as outlined in the agreed proposal, quotation, or contract.
b. Services may include, but are not limited to, venue sourcing, vendor coordination, logistics management, guest experience planning, accommodation coordination, and travel-related support where agreed.
c. Any services not expressly listed in the agreed proposal are excluded unless agreed in writing.
2. Client Responsibilities
a. You agree to provide accurate, complete, and timely information necessary for the proper planning and execution of the event.
b. You are responsible for obtaining any permits, licences, permissions, or insurance required for the event unless expressly agreed otherwise in writing.
c. You must promptly communicate any changes, requests, or concerns that may affect the delivery of the Services.
d. You are responsible for the timely payment of all fees, charges, and expenses in accordance with this Agreement.
3. Pricing and Payment
a. Pricing for Services will be set out in the agreed proposal or contract and may be subject to change if the scope of work changes.
b. A non-refundable deposit of £500 is required upon signing this Agreement. No Services will commence until the deposit has been received.
c. The remaining balance shall be payable in accordance with the payment schedule outlined in the proposal or contract.
d. Any additional costs incurred during planning or delivery, including but not limited to pre-destination visits, supplier fees, travel costs, or third-party expenses, shall be borne by the Client and invoiced accordingly.
e. All service fees are non-negotiable and non-refundable once the contract has commenced.
f. In the event this Agreement is terminated before completion, Events by 13 Weeks Travel shall be entitled to quantum meruit payment for all Services rendered up to the date of termination.
g. On-the-ground event coordination services start from £600 per day, charged per event day.
This fee is in addition to the event planning service fee.
All associated costs, including flights, accommodation, ground transportation, and subsistence, shall be covered by the Client.
4. Cancellations and Changes
a. All cancellations or change requests must be submitted in writing.
b. Once this Agreement has commenced, a cancellation fee of 70% of the total agreed contract value becomes immediately due and payable, regardless of the reason for cancellation.
c. This cancellation fee applies irrespective of whether the event ultimately proceeds and is in recognition of time, planning, supplier engagement, and opportunity cost.
d. Any non-refundable third-party costs incurred on your behalf will be invoiced in addition to the cancellation fee.
e. Changes to event details may result in additional charges and will be assessed on a case-by-case basis.
5. Liability and Indemnification
a. While we will exercise reasonable skill and care in providing the Services, we shall not be liable for any loss, damage, delay, or failure caused by circumstances beyond our reasonable control.
b. You agree to indemnify and hold harmless Events by 13 Weeks Travel against all claims, losses, damages, liabilities, costs, and expenses arising out of or in connection with your event, including personal injury, property damage, or third-party claims.
6. Confidentiality
a. All information shared by either party in connection with this Agreement shall be treated as confidential and shall not be disclosed to third parties except where required by law or with prior written consent.
7. Intellectual Property
a. All intellectual property created by Events by 13 Weeks Travel during the provision of Services, including concepts, designs, schedules, and proposals, shall remain our property unless otherwise agreed in writing.
8. Termination
a. Either party may terminate this Agreement in writing if the other commits a material breach which is not remedied within a reasonable time.
b. Upon termination, the parties agree to settle outstanding matters as follows:
Compensation:
The Client agrees to pay:
The non-refundable deposit
The applicable 70% cancellation fee (if the contract has commenced)
Any outstanding balances
Any third-party costs already incurred
An itemised invoice will be issued within 3 days and is payable within 5 days of receipt.
Return of Materials:
Events by 13 Weeks Travel will delete or return Client materials once financial matters are settled.
Confidentiality:
Both parties agree to maintain confidentiality regarding the termination and its reasons, including non-disclosure to event attendees.
Liability:
Termination does not release either party from liabilities accrued prior to termination.
Dispute Resolution:
Disputes shall first be addressed through amicable negotiation. If unresolved, either party may pursue remedies under the laws of England and Wales.
9. Governing Law and Jurisdiction
a. This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales.
b. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from this Agreement.
These Terms and Conditions refer only to Group Trip services organised and promoted by 13 Weeks Travel.
By booking a Group Trip with 13 Weeks Travel, you agree to be bound by these Terms and Conditions, in addition to any supplier-specific terms provided at the time of booking.
1. Scope of Group Trip Services
a. 13 Weeks Travel designs, curates, and promotes group travel experiences intended to create a positive, inclusive, and memorable group experience for all participants.
b. Group Trips may include accommodation, activities, events, experiences, and, where stated, travel components arranged either by us as organiser or by third-party suppliers.
c. The exact inclusions and exclusions of each Group Trip will be clearly outlined in the trip itinerary, booking page, or confirmation document.
d. Group Trips are social in nature and require participants to engage respectfully with other travellers and hosts.
2. Nature of Group Travel
a. Group Trips are shared experiences, and flexibility is required to ensure the overall success and enjoyment of the group.
b. Minor itinerary changes may occur due to weather, supplier availability, safety considerations, or operational reasons. Such changes do not constitute a breach of contract.
c. We reserve the right to remove any participant whose behaviour negatively impacts the group experience, without refund.
3. Booking, Deposits & Payments
a. A non-refundable deposit is required to secure your place on a Group Trip. The deposit amount will be stated at the time of booking.
b. Deposits are non-refundable under all circumstances, including cancellation, inability to travel, or change of mind.
c. The remaining balance must be paid by the deadline specified in your booking confirmation. Failure to do so may result in loss of your place and forfeiture of monies paid.
d. Prices are based on group rates and shared services. Individual pricing adjustments are not available once booked.
4. Exchanges & Changes
a. Group Trip exchanges are permitted within 7 days of the original booking date only, subject to availability and administrative approval.
b. Exchanges are:
Limited to trips of equal or greater value
Subject to any price difference being paid by the Client
Not guaranteed once supplier payments have been made
c. After the 7-day exchange window, no exchanges, refunds, or credits will be offered.
5. Travel Insurance (Compulsory)
a. Comprehensive travel insurance is mandatory for all Group Trip participants.
b. Your policy must cover, at a minimum:
Medical expenses
Emergency evacuation
Trip cancellation and curtailment
Personal liability
Lost or stolen belongings
c. Proof of travel insurance may be requested prior to departure. Failure to provide this may result in removal from the trip without refund.
6. Cancellations by the Client
a. All cancellations must be submitted in writing.
b. As deposits are non-refundable, no refund will be issued for the deposit amount.
c. Any additional payments made beyond the deposit are subject to supplier terms and may be non-refundable.
d. We strongly recommend travel insurance to protect against financial loss due to cancellation.
7. Cancellations or Changes by 13 Weeks Travel
a. We reserve the right to cancel or amend a Group Trip if:
Minimum group numbers are not met
Unforeseen operational or safety issues arise
Events beyond our reasonable control occur
b. In such cases, we will offer:
An alternative Group Trip, or
A credit toward a future Group Trip, or
A refund of monies received excluding non-refundable supplier costs, where applicable
8. Flights, Accommodation & Third-Party Suppliers
a. Where flights, accommodation, or activities are provided by third-party suppliers, their terms and conditions apply.
b. 13 Weeks Travel is not responsible for:
Airline delays or cancellations
Hotel overbookings
Supplier operational failures
c. Any compensation or refunds are subject to the supplier’s policies.
9. Health, Fitness & Personal Responsibility
a. You are responsible for ensuring you are medically, physically, and mentally fit to participate in the Group Trip.
b. Any pre-existing medical conditions, allergies, or special requirements must be disclosed prior to travel.
c. We are not liable for issues arising from undisclosed conditions.
10. Liability & Indemnification
a. While we aim to create a positive and safe experience, participation in a Group Trip involves inherent risks.
b. 13 Weeks Travel shall not be liable for loss, injury, illness, damage, delay, or inconvenience caused by third parties or circumstances beyond our control.
c. You agree to indemnify and hold harmless 13 Weeks Travel from claims arising from your actions during the trip.
11. Conduct & Behaviour
a. Participants must behave respectfully toward fellow travellers, hosts, and suppliers.
b. Any form of harassment, discrimination, excessive intoxication, or disruptive behaviour will not be tolerated.
c. Removal from the Group Trip due to misconduct will result in no refund.
12. Use of Images, Videos & Marketing Content
a. By participating in a Group Trip organised by 13 Weeks Travel, you grant irrevocable, perpetual, worldwide, royalty-free permission for 13 Weeks Travel to capture, use, reproduce, edit, publish, and distribute any photographs, video recordings, audio recordings, or other media taken during the Group Trip.
b. This content may be used for ongoing marketing, promotional, advertising, educational, and commercial purposes, including but not limited to:
Social media platforms
Websites
Email marketing
Digital and print advertising
Press and public relations materials
c. All images, videos, and media captured during Group Trips are the sole property of Group Trips by 13 Weeks Travel.
d. Participants acknowledge and agree that:
No compensation, fees, royalties, or usage payments will be due now or in the future
No approval rights are required prior to use
No claims may be made for image rights, performance rights, moral rights, or associated fees
e. 13 Weeks Travel shall not be liable for any claims arising from the use of such content, including but not limited to claims relating to privacy, publicity, or intellectual property rights.
f. If a participant has a specific objection to being photographed or recorded, this must be communicated in writing prior to the commencement of the Group Trip. While reasonable efforts may be made to accommodate such requests, we cannot guarantee exclusion from incidental or background media.
13. Governing Law & Jurisdiction
a. These Terms and Conditions are governed by the laws of England and Wales.
b. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Entire Agreement
a. These Terms and Conditions constitute the entire agreement relating to Group Trip services and supersede all prior communications.
By booking a Group Trip with 13 Weeks Travel, you confirm that you have read, understood, and agreed to these Terms and Conditions.
These Terms and Conditions apply to package holidays organised and sold by 13 Weeks Limited (trading as 13 Weeks Travel) (“we”, “us”, “our”).
By booking a package holiday with us, you agree to be bound by these Terms and Conditions and acknowledge your rights under the Package Travel and Linked Travel Arrangements Regulations 2018 (“the Regulations”).
1. Definition of a Package Holiday
1.1 A package holiday is a combination of at least two different types of travel services (for example, transport and accommodation) purchased together for the purpose of the same trip.
1.2 Package holidays offered by 13 Weeks Travel may include:
Couple trips
Family holidays
Solo travel packages
Sister trips
Group travel packages
1.3 Where we sell a package holiday, 13 Weeks Travel is the “organiser” under the Regulations and accepts responsibility for the performance of the travel services included in the package.
2. ATOL Protection & Statutory Rights
2.1 Where your package includes flights, it is ATOL protected.
2.2 If we, or the airline, fail, the ATOL scheme ensures you are:
Not stranded abroad, and
Refunded for unused flights and other travel services
2.3 You will receive an ATOL Certificate confirming what is protected, who is protected, and whom to contact if things go wrong.
2.4 ATOL protection does not cover:
Price increases permitted under the Regulations
Changes requested by the client
Airline or supplier operational decisions beyond our control
3. Scope of Package Services
3.1 Package holidays are provided in accordance with the itinerary, booking confirmation, and pre-contract information supplied at the time of booking.
3.2 Minor changes to the itinerary may occur due to operational requirements and do not constitute lack of conformity.
3.3 We aim to deliver a positive, enjoyable, and well-organised travel experience; however, all travel involves elements beyond our control.
4. Booking & Payments
4.1 A booking is confirmed once:
We receive your deposit or full payment, and
We issue a written booking confirmation
4.2 A standard, non-refundable service fee of £150 applies to all package holidays.
This fee covers consultation, planning, supplier coordination, booking administration, and compliance obligations.
4.3 Payment schedules will be confirmed at the time of booking. Failure to pay on time may result in cancellation and applicable charges.
5. Pricing & Price Changes
5.1 Package prices may change after booking only if:
Transport costs increase (fuel, airline charges)
Taxes or fees imposed by third parties change
Exchange rates fluctuate
5.2 Any price increase will be limited to 8% of the total package price and notified at least 20 days before departure.
5.3 If the price increases by more than 8%, you may:
Accept the change
Accept a replacement package, or
Cancel and receive a refund (excluding the service fee)
6. Changes by the Client
6.1 Requests to change a confirmed booking must be made in writing.
6.2 Changes are subject to:
Supplier availability
Applicable fees
Fare differences
6.3 The £150 service fee remains payable and non-refundable.
7. Cancellations by the Client
7.1 You may cancel your package holiday at any time by written notice.
7.2 Cancellation charges will apply in accordance with supplier terms and may increase closer to departure.
7.3 The £150 service fee is non-refundable under all circumstances.
7.4 We strongly recommend comprehensive travel insurance to cover cancellation and curtailment.
8. Changes or Cancellations by Us
8.1 We may make minor changes to your package at any time.
8.2 If we must make a significant change or cancel your package before departure, you will be offered:
An alternative package, or
A full refund of payments made (excluding the service fee)
8.3 Compensation may be payable in line with the Regulations, except where changes are due to unavoidable and extraordinary circumstances.
9. Lack of Conformity & Complaints
9.1 If any travel service does not conform to the contract, you must inform us without undue delay.
9.2 We will remedy the lack of conformity unless:
It is impossible, or
It involves disproportionate costs
9.3 Any complaints must be submitted in writing within 28 days of return.
10. Travel Insurance (Strongly Recommended)
10.1 We strongly advise all clients to take out comprehensive travel insurance at the time of booking.
10.2 Insurance should cover medical expenses, cancellation, curtailment, delays, and personal belongings.
11. Passports, Visas & Health Requirements
11.1 You are responsible for ensuring compliance with passport, visa, vaccination, and entry requirements.
11.2 We are not liable for denied boarding or entry due to non-compliance.
12. Liability
12.1 We are responsible for the performance of the travel services included in your package.
12.2 We are not liable for:
Acts or omissions of the traveller
Unavoidable and extraordinary circumstances
Services not included in the package
12.3 Our liability is limited in accordance with the Regulations and applicable international conventions.
13. Conduct & Behaviour
13.1 Clients are expected to behave responsibly and respectfully.
13.2 We reserve the right to terminate a booking without refund if conduct disrupts the enjoyment or safety of others.
14. Governing Law & Jurisdiction
14.1 These Terms and Conditions are governed by the laws of England and Wales.
14.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Entire Agreement
15.1 These Terms and Conditions constitute the entire agreement relating to package holidays and supersede all prior communications.
By booking a package holiday with 13 Weeks Travel, you confirm that you have read, understood, and agreed to these Terms and Conditions.
These Terms and Conditions apply only to visa support and application services provided by 13 Weeks Limited (trading as 13 Weeks Travel) (“we”, “us”, “our”).
By engaging our Visa Services, you acknowledge and agree to be bound by these Terms and Conditions.
1. Scope of Visa Services
1.1 13 Weeks Travel provides administrative visa support services only. We do not provide legal immigration advice unless expressly stated in writing.
1.2 Our visa services may include:
Tourist visa assistance
Study visa assistance
Immigration and residency visa assistance
1.3 Services may include document guidance, application form support, appointment booking assistance, and submission preparation, as agreed at the time of booking.
1.4 The exact scope of services will be confirmed in writing prior to commencement.
2. Nature of Visa Decisions
2.1 All visa decisions are made solely by embassies, consulates, immigration authorities, or visa processing centres.
2.2 13 Weeks Travel has no influence or control over visa outcomes, processing times, or decisions.
2.3 Visa approval is not guaranteed under any circumstances.
3. Fees & Payments
3.1 Our visa service fees start from £150 and vary depending on:
Visa type
Destination country
Complexity of the application
Urgency of processing
3.2 All visa service fees are non-refundable once work has commenced, regardless of outcome.
3.3 Government fees, embassy fees, biometric fees, courier fees, and third-party charges are separate and payable directly by the Client unless otherwise stated.
4. Client Responsibilities
4.1 You are responsible for providing accurate, complete, and truthful information at all times.
4.2 You must ensure all supporting documents are genuine, valid, and up to date.
4.3 You acknowledge that any false, misleading, or incomplete information may result in:
Visa refusal
Application delays
Immigration bans
Future travel restrictions
4.4 13 Weeks Travel is not liable for outcomes arising from incorrect or incomplete information provided by you.
5. Errors, Refusals & Immigration Bans
5.1 We are not responsible for visa refusals, delays, bans, or adverse decisions.
5.2 We are not liable for:
Embassy or immigration authority errors
Changes in immigration rules or requirements
Technical issues with online application systems
Decisions resulting in visa bans or travel restrictions
5.3 You accept full responsibility for the consequences of visa refusal or immigration sanctions.
6. Processing Times
6.1 Processing times are estimates only and are subject to change without notice.
6.2 We are not responsible for delays caused by embassies, consulates, or third-party providers.
7. Cancellations & Termination
7.1 You may cancel the service in writing; however, no refunds will be issued once work has commenced.
7.2 We reserve the right to terminate services without refund if:
You fail to provide required documents
You provide false or misleading information
You fail to cooperate with reasonable requests
8. Limitation of Liability
8.1 Our liability is limited strictly to the visa support services provided.
8.2 We shall not be liable for:
Visa refusals
Immigration bans
Loss of travel opportunities
Financial losses resulting from visa outcomes
9. Confidentiality & Data Protection
9.1 All personal information will be handled in accordance with UK data protection laws.
9.2 We may share your information with embassies or authorised third parties solely for visa processing purposes.
10. Governing Law & Jurisdiction
10.1 These Terms and Conditions are governed by the laws of England and Wales.
10.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Entire Agreement
11.1 These Terms and Conditions constitute the entire agreement relating to Visa Services and supersede all prior discussions.
By engaging our Visa Services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Travel insurance is compulsory for all clients booking any service with 13 Weeks Travel, including but not limited to flights, accommodation, package holidays, group trips, visa-related travel, and ancillary services. It is a condition of our agreement that you hold adequate and valid travel insurance for the full duration of your trip.
Your travel insurance must, as a minimum, provide cover for trip cancellation or curtailment, medical expenses, personal injury, illness, accident, emergency medical treatment, and repatriation. Additional cover relevant to your specific travel arrangements is strongly recommended.
In the event of a claim, all claims must be made directly to your travel insurance provider. 13 Weeks Travel shall not be responsible or liable for making any insurance claims, facilitating payments, or covering any costs that should reasonably be claimed under your travel insurance policy.
Where a loss, expense, disruption, or cancellation arises that would normally be covered by travel insurance, 13 Weeks Travel accepts no liability whatsoever for any associated costs or losses.
If you choose to travel without adequate travel insurance, you do so entirely at your own risk, and 13 Weeks Travel will not be liable for any loss, damage, expense, or claim howsoever arising, where insurance cover would otherwise have been available.
Details of travel insurance policies suitable for your arrangements can be provided upon request, however, the responsibility for purchasing appropriate cover remains solely with the client.
This section explains how our agreement with you operates depending on the type of service you book with 13 Weeks Limited (company number 12805775) (“we”, “us”, “our”).
Where we act as a travel agent, we arrange services on your behalf with third-party suppliers and do not provide those services ourselves. In such cases, your contract is directly with the relevant supplier, and our responsibility is limited to making the booking using reasonable skill and care.
We do not pay compensation for any loss, delay, disruption, or failure arising from services provided by third parties, except where we are legally required to do so under applicable UK law.
By proceeding with a booking, you agree to the terms set out below, which apply in addition to the specific terms for each service.
Service-Specific Application of Our Agreement
1. Flight-Only Booking Services
Where we provide flight-only booking services, we act solely as an agent for the airline or flight supplier.
Your contract is with the airline, not with us.
Airline rules regarding fares, changes, cancellations, refunds, schedule changes, delays, and disruptions apply.
We are not liable for flight delays, cancellations, schedule changes, denied boarding, or airline insolvency.
Any claims for refunds, compensation, or damages must be pursued directly with the airline.
We do not provide compensation under any circumstances for flight-only bookings.
2. Group Trip Booking Services
For Group Trips by 13 Weeks Travel, we may act as:
an organiser of non-package group arrangements, or
an agent arranging services provided by third-party suppliers.
Deposits are non-refundable.
Supplier terms apply to all travel components.
We do not pay compensation for changes, cancellations, or service failures caused by third parties.
Any claims must be directed to the relevant supplier or travel insurer.
Our role is to curate and coordinate a positive group experience; however, we cannot guarantee individual satisfaction or group dynamics.
3. Event Planning & Destination Event Services
For event planning and destination event services, we act as a planning and coordination agent.
We do not own or operate venues, accommodation, transport providers, or activity suppliers.
All third-party services are provided subject to supplier terms.
We are not liable for supplier failure, cancellation, performance issues, or force majeure events.
We do not pay compensation under any circumstances.
Our obligation is limited to planning, coordination, and administrative support.
4. Package Holiday Booking Services
Where we arrange package holidays (including couple trips, family holidays, solo trips, sister trips, or group trips), our role will be clearly confirmed at the time of booking as either:
Package organiser under the Package Travel and Linked Travel Arrangements Regulations 2018; or
Agent for another organiser or supplier.
Where we act as agent, your contract is with the organiser/supplier.
Where we act as organiser, our liability is limited strictly to the extent required by law.
We do not provide discretionary compensation beyond statutory obligations.
Any compensation claims must be pursued through the appropriate legal or insurance channels.
5. Visa Services
For visa services, we act solely as a support and administrative service provider.
We are not an embassy, immigration authority, or decision-making body.
We do not guarantee visa approval.
We are not liable for visa refusal, delays, errors, bans, overstays, or immigration decisions.
We do not pay compensation for unsuccessful visa outcomes.
All decisions rest solely with the issuing authority.
No Compensation Policy
To the fullest extent permitted by law:
13 Weeks Travel does not pay compensation for any loss, delay, inconvenience, disruption, or additional costs arising from third-party services.
You must pursue all claims directly with the relevant supplier, airline, event provider, accommodation provider, embassy, or travel insurer.
Our liability, where it exists, is strictly limited to the amount of our service fee.
Right to Refuse or Withdraw Services
We reserve the absolute right to refuse, suspend, or discontinue a booking or service at any stage, without liability, where:
Our services are misused, misrepresented, or undermined;
There is abusive, threatening, or unreasonable behaviour;
Trust or professional integrity has broken down;
Continued provision of services would expose us to legal, reputational, or operational risk.
Where services are withdrawn under this clause, service fees remain payable, and any recoverable costs will be subject to supplier terms.
Party Leader & Binding Agreement
For all bookings, the party leader must be at least 18 years old and authorised to act on behalf of all travellers. By making a booking, the party leader confirms that all travellers agree to be bound by these Booking Terms and Conditions.
Our agreement becomes binding once a booking confirmation is issued, subject to receipt of all required payments.
Supplier Terms
All third-party services are provided in accordance with the supplier’s own terms and conditions, which may limit or exclude their liability under international conventions. Copies are available upon request.
It is your sole responsibility to ensure that you meet all passport, visa, health, and immigration requirements applicable to your travel arrangements. Any information we provide is general in nature and should not be relied upon as definitive advice for your personal circumstances.
Entry requirements can change at short notice. You must therefore verify the most up-to-date requirements well in advance of travel with the relevant Embassies, High Commissions, or Consulates, and with your medical practitioner where health requirements apply.
Most countries require passports to be valid for at least six (6) months beyond your return date. If your passport is due to expire within this period, you should confirm acceptability directly with the Embassy of your destination. Further information can be obtained from the UK Passport Office or via the official government website.
Current travel advice is available from the Foreign, Commonwealth and Development Office (FCDO) at the UK government travel advice website.
Non-British passport holders, including EU nationals, must check applicable passport and visa requirements with the Embassy, High Commission, or Consulate of the destination country and any countries through which they are transiting.
We accept no responsibility or liability if you are refused travel, denied entry, delayed, or suffer any loss, cost, or inconvenience as a result of failure to comply with passport, visa, immigration, or health requirements. You agree to fully indemnify us against any fines, penalties, or losses incurred as a result of your non-compliance.
At 13 Weeks Travel, we aim to provide our services with reasonable care and skill in accordance with the Consumer Rights Act 2015. If you are dissatisfied with any aspect of the services provided, the following complaints and dispute resolution procedure applies.
1. Informal Complaint Resolution
In the first instance, you should raise your concern informally by:
Sending a message through our official communication channels; and/or
Submitting your concern in writing via email.
We will acknowledge and respond to all enquiries and informal complaints within 48–72 working hours. We encourage early communication, as many matters can be resolved promptly at this stage.
2. Formal Complaint Process
If your concern is not resolved through the informal process, you may submit a formal written complaint by email, clearly titled Formal Complaint. Your complaint should include full details of the issue and the outcome you are seeking.
We will investigate the complaint fairly and in good faith and aim to resolve the matter within eight (8) weeks, in line with UK consumer dispute resolution guidance.
3. Escalation and External Advice
If the complaint remains unresolved after eight (8) weeks, you may seek independent advice from Citizens Advice or another appropriate consumer advisory body.
4. Mediation
13 Weeks Travel will only consider participation in an independent mediation or alternative dispute resolution (ADR) process after three (3) months, and only where:
All internal complaint procedures have been fully exhausted; and
We are satisfied that no further resolution can reasonably be achieved under these Booking Terms and Conditions.
Participation in mediation is at our discretion and does not constitute an admission of liability.
Limitation of Compensation and Liability
To the fullest extent permitted by law:
Any compensation, remedy, or financial redress offered by 13 Weeks Travel shall be strictly limited to the amount of the service fee paid for the specific service in question.
We do not accept liability for consequential, indirect, or additional losses, including but not limited to loss of enjoyment, travel disruption, accommodation costs, missed flights, or third-party expenses.
No compensation will be payable for services where we have acted solely as an agent for third-party suppliers, including airlines, accommodation providers, event venues, visa authorities, or tour operators.
Reservation of Rights
We reserve the right to amend, update, withdraw, or replace these Booking Terms and Conditions at any time without prior notice. We also reserve the right to refuse, suspend, or discontinue a booking or service where we reasonably believe that:
Our services have been undermined, misused, or misrepresented;
There has been abusive, threatening, or unreasonable conduct; or
Continuing the booking is no longer commercially, legally, or professionally viable.
Special requests relating to your arrangements must be advised to us at the time of booking. Whilst we will try meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. If we are able to specifically confirm a special request or requirement, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a failure to meet them will not be a breach of contract on our part.
We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances.
You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed.
Furthermore, we will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances as defined in the fight only terms and condition document.
